Our Response to COVID-19

To our Valued Customers,

There is no higher priority to our entire Pomoco Auto Group family than the safety of our customers and employees.

We are continually monitoring the Centers for Disease Control (CDC), the World Health Organization (WHO), government agencies, and internal teams to stay on top of the evolving Coronavirus  situation.  Currently, all our dealerships are open for business during regular sales and service hours to meet the needs of our customers. 

SANITIZATION: Our Custodian staff has been instructed to routinely sanitize high touch surface areas throughout the day. This is being done on top of enhanced daily cleanings and disinfecting of our entire store.   

Online Services:  We have added new features to our website to allow you to do much of your vehicle purchase from the comfort of your home.  Visit https://www.fiatusaofnewportnews.com/ for more details or call us at (757) 369-3565 and we will be happy to walk you through the process.

GREETINGS: While it is typically our policy to greet ever customer with a warm handshake & a smile, we've advised our team to suspend any physical contact with guests including a handshake.  

SERVICE DROP OFF:  We are opening our night drop service 24/7 in order to allow any guest who chooses to do so to drop a vehicle at any time without ever having to be in direct contact with our team.  Simply park your vehicle, drop your keys in our night drop inside of a night drop envelope & we will follow up with you via phone.

Zero Contact Service Drop Off/Pickup:  Schedule your service appointment online or by phone.  Call us when you arrive, and we will meet you outside.  Your vehicle will be protected with plastic coverings.  We will contact you when the vehicle is ready, and you can pay over the phone.  Call us when you arrive to pick up your vehicle and we will meet you outside to give you your keys.
 
CUSTOMER VEHICLES:  We will use plastic wheel covers, seat covers, & floor mats to minimize contact with your vehicle.  These will be removed before the vehicle is returned. 

RENTAL VEHICLES: These vehicles will be properly cleaned & sanitized between uses.

EMPLOYEE HEALTH: Our team members will not be allowed to return to work if they've had exposure to a COVID-19 patient until they have self-quarantined & been certified to work by a doctor.   If they have traveled to a high impact area or been on a cruise, they will be required to self-quarantine before returning to work.  If any of our employees display symptoms of a COVID-19 infection will be sending them home for a quarantine period.  We are suspending large group meetings & encouraging our team to stay within their direct work areas.  

In these times of great uncertainty, we are grateful that you have chosen to place your trust in Pomoco Auto Group.  We are monitoring this situation & as it evolves, we will update you with any changes in this policy.  

Sincerely,
Management Team of Pomoco Auto Group

Hours

  • Monday8:30am - 8:00pm
  • Tuesday8:30am - 8:00pm
  • Wednesday8:30am - 8:00pm
  • Thursday8:30am - 8:00pm
  • Friday8:30am - 8:00pm
  • SaturdayClosed
  • SundayClosed

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  1. Pomoco FIAT of Newport News

    12627 Jefferson Ave
    Newport News, VA 23602

    • Studio: (757) 849-0885
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Get in Touch

  • Contact our Sales Department at: (757) 849-0885
  • Monday8:30am - 8:00pm
  • Tuesday8:30am - 8:00pm
  • Wednesday8:30am - 8:00pm
  • Thursday8:30am - 8:00pm
  • Friday8:30am - 8:00pm
  • SaturdayClosed
  • SundayClosed